Privacy Policy

SafyMile, a Saudi Limited Liability Company, is fully committed to protecting the confidentiality and privacy of all personal data and information collected from users of its digital platform, which includes its mobile applications (on iOS and Android systems), official website, and all other affiliated electronic channels and services. This policy outlines the principles and standards adopted by the company in collecting users’ personal data, how it is used, stored, and protected from unauthorized access or unlawful use. It also clarifies the user’s rights concerning their personal data. This policy constitutes a binding contractual framework for anyone who uses SafyMile services, and your acceptance of it is a prerequisite for utilizing the digital platform and its logistics services.

We also collect information related to your user account and activity within the platform, such as your login credentials, order history, delivery and payment records, and your behavior while navigating the application or website.

Location data is collected when you use services that require geolocation, such as shipment tracking or setting a delivery address. Additionally, addresses saved by you for future use are stored securely.

Device-related data may also be collected, including device type, operating system, IP address, and the use of cookies and tracking technologies that assist in performance analytics and customizing your experience.

For financial transactions, we collect payment data, such as electronic card details (including card number, expiration date, and security code), and a history of previous transactions related to payment and delivery services.

Furthermore, we process detailed information about shipments being sent or received, which may include a general description of the contents, sender and recipient information, delivery status, and any notes recorded during the shipping or delivery process.

Primarily, we use this data to execute our operational services, including the creation of delivery orders you place through the app or website, carrying out deliveries to the specified locations, and maintaining communication with you throughout the order lifecycle — such as sending confirmation notifications, delivery status updates, or coordination messages in case of delays or issues.

We also analyze user behavior within the platform to improve the overall performance of our technical infrastructure. This includes understanding how users interact with our services, identifying technical issues, and enhancing the user interface to make it more personalized, responsive, and aligned with recurring needs.

Additionally, the data enables us to provide comprehensive technical support and customer service. Your information allows us to log your inquiries or complaints and track them accurately through our support team, ensuring satisfactory resolution.

With your prior and explicit consent, we may also use certain data to deliver marketing content — including exclusive offers, promotional alerts, free samples, or campaign-specific discount codes — via the communication channels you’ve provided, such as email or in-app notifications.

Finally, we reserve the right to use your data to fully comply with any regulatory or legal obligations mandated by competent authorities in the Kingdom of Saudi Arabia. This includes sharing or disclosing data in response to official government requests, court orders, or legally binding procedures.

As part of our delivery operations, your data — including your name, phone number, address, and order details — may be shared with our independent delivery partners or contracted entities. This enables them to perform their assigned delivery tasks or contact you to ensure accurate and timely delivery to the specified location.

Additionally, when required, we may share your information with certified electronic payment service providers affiliated with SafyMile, such as payment gateways or financial institutions, for the purpose of securely processing your electronic transactions and verifying payment completion in line with digital security standards.

If an official request is issued by a competent governmental authority within the Kingdom of Saudi Arabia, we are legally obligated to comply by providing the relevant data, in accordance with the applicable local laws and regulations.

To enhance platform performance and improve the overall user experience, some usage data — such as in-app or website interaction data and non-personally identifiable technical data — may be shared with analytics or tracking service providers. These third parties analyze user behavior to help us refine service quality and deliver more accurate digital solutions.

In certain cases requiring legal or financial assessment, we may also share parts of your personal data with our authorized external legal advisors or accountants. This is done to ensure professional evaluation of any legal or financial matter related to your contractual relationship with us.

All data sharing is conducted under strict confidentiality agreements, and no third party is permitted to use your data for marketing or commercial purposes outside the scope of these specified objectives — unless you have provided explicit prior consent.

In certain cases, data may be retained for longer periods when legally required or justified. For example, financial transaction data or order records may be stored beyond their immediate use to comply with recordkeeping regulations, tax or regulatory obligations, or for purposes such as auditing, dispute resolution, or investigations in cases of suspected fraud or misuse.

Once the retention period has ended or the purpose for storing the data has been fulfilled, we ensure that the data is securely deleted or destroyed using industry-standard technical methods that prevent recovery or unauthorized reuse.

The company also conducts regular audits and security assessments to ensure that all systems remain up-to-date with the latest cybersecurity developments, and that any potential vulnerabilities are promptly addressed. All individuals authorized to process personal data, whether employees or external contractors, are bound by strict confidentiality obligations and are required to comply fully with SafyMile internal security policies and procedures.

●        Request access to the personal data we hold about you, including details about how it is processed, its purposes, and the parties with whom it has been or may be shared.

●        Request correction or update of your personal data if it is found to be inaccurate, incomplete, or outdated.

●        Request deletion of your personal data, especially in cases where the data is no longer needed for its original purpose, or if it is being processed unlawfully or without a legal basis.

●        Object to the use of your data for direct marketing purposes, or withdraw your consent to receive promotional or informational content via email or app notifications.

We will review your request, verify your identity, and respond within a reasonable time frame as specified by applicable regulations. We are committed to upholding your privacy and empowering you with full control over your personal data.

Cookies are small text files that are automatically stored on your device (whether a smartphone or computer) when you visit our platform. These files allow us to recognize your browser or device during future visits, contributing to a smoother and more personalized experience.

We use the following types of cookies:

●        Essential Cookies: These are necessary for the basic functioning of the platform and cannot be disabled. They include functions such as login, security, and saving your privacy settings.

●        Performance and Analytics Cookies: These cookies collect statistical data about how users interact with the platform, including the most visited pages and session durations, to help us improve overall performance.

●        Targeting and Advertising Cookies: These enable us—or our partners—to display ads that are relevant to your interests based on your previous behavior across the platform.

●        Personalization Cookies: These are used to present you with personalized content, such as your preferred language or geographic location.

Whenever updates are made, SafyMile will publish the revised version of the Privacy Policy directly on its digital platform, including the official website and mobile applications. Each new version will clearly and prominently display the effective date of the latest update. Continued use of the platform after such updates are published will be considered as your explicit consent to the revised Privacy Policy and a clear indication of your acceptance of all its terms—including any subsequent changes—regardless of whether you were specifically notified.

For this reason, we strongly encourage you to review this policy regularly and carefully to stay informed about any changes that may affect how we handle your personal data.

In cases where the updates include significant changes that may impact your rights or how we process sensitive data, SafyMile will make reasonable efforts to notify you in advance through available channels such as in-app notifications, emails, or pop-up messages before the updates take effect. This will allow you to make an informed decision about whether you wish to continue using the platform.

In all cases, the published version on the digital platform shall be considered the current and legally binding version. You may refer to it at any time to access the most up-to-date version of the Privacy Policy.

You may contact us via our official email address dedicated to data protection inquiries:

privacy@safymile.com

This email can be used to submit all types of requests, including access to personal data, correction, deletion, objection to processing, or withdrawal of previously granted consent.

Alternatively, you may reach us via postal mail at our official business address:

SafyMile, Al Khobar, Eastern Province, Kingdom of Saudi Arabia

Your inquiry or request will be handled by our designated Data Protection Officer, and a response will be provided within an appropriate timeframe, not exceeding what is prescribed under applicable regulations. If necessary, we may request additional information to verify your identity before processing your request to ensure the security and confidentiality of your personal data.